Last updated: 15 July 2026
This Privacy Policy explains how DermaFeel (“we”, “us”) collects, uses and protects the information you share with us when you browse this website or contact us for a quote or order.
Information we collect
- Enquiry details you give us directly — your name, email address, phone number, destination country, and the products and quantities you ask about.
- Order details needed to prepare and ship a confirmed order, such as a delivery address and recipient contact.
- Usage data collected automatically as you browse, such as your device, browser and pages viewed, through standard web logs and cookies.
How we use your information
- To respond to your enquiry, prepare a quotation, and confirm pricing, shipping and lead time.
- To process, prepare and dispatch orders you approve.
- To communicate with you about your enquiry or order.
- To operate, secure and improve this website.
Sharing your information
We do not sell your personal information. We share it only where necessary to run our service — for example with shipping and logistics partners to deliver your order, or where required by law. These partners may only use your information to provide their service to us.
Cookies
This site uses cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
Data retention
We keep enquiry and order information only for as long as needed to serve you and to meet our legal and accounting obligations, after which it is deleted or anonymised.
Your rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. To make a request, email info@dermafeel.net and we will respond within a reasonable time.
International transfers
We ship worldwide, so your information may be processed in countries other than your own. Where this happens, we take reasonable steps to keep your information protected.
Children
This website and our products are intended for adults. We do not knowingly collect information from children.
Contact us
Questions about this policy or your information? Contact us at info@dermafeel.net or +852 6851 4015.